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Information about our use of cookies

This website uses cookies to distinguish you from other users of this website. This helps to provide you with a good experience when you browse the website and to enable improvements to our site. By continuing to browse the site, you are agreeing to the use of cookies.

A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The following cookies are used on this site:


Strictly necessary cookies.

These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of the website, use a shopping cart or make use of e-billing services.


Analytical/performance cookies.

They recognise and count the number of visitors and to record how visitors move around the website when they are using it. This helps to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.


Functionality cookies.

These are used to recognise you when you return to the website. It means content can be personalised for you, including remembering your preferences (for example, your choice of language or region).

Targeting cookies.

These cookies record your visit to the website, the pages you have visited and the links you have followed. This information is used to make the website and the advertising displayed on it more relevant to your interests. This information may be shared with third parties for this purpose.


Google Analytics

  • We use Google Analytics, a web analytics service provided by Google. Google Analytics uses 'cookies', which are text files places on your computer, to help analyse how visitors use

  1. Cookie Name: _utma, What is it: Typical content: randomly generated number, Expires: 2 years

  2. Cookie Name: _utmb, Typical content: randomly generated number, Expires: 30 minutes

  3. Cookie Name: _utmc, Typical content: randomly generated number, Expires: When the user exits the browser

  4. Cookie Name: _utmz, Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search), Expires: 6 months


eCommerce and Content Management System Cookies

  • Used by the software which displays our website content to remember that you have already provided information in order to complete an order or login to view your previous orders.

  1. Cookie Name: basket_id. What is it: Typical content: Unique number assigned when you create a basket on the website which is used to add track which items you wish to purchase. Expires: 10 Hours / Cleared after order completion

  2. Cookie Name: customerRef. Typical content: Unique number assigned when you first create an account. Expires: 10 Hours

  3. Cookie Name: orderRef. Typical content: Unique number assigned when you go through to the checkout process, this is used to track your order. Expires: 10 Hours / Cleared after order completion

  4. Cookie Name: countryRef. Typical content: Number which is assigned to a country, enables the postage system to know which country a customer is from. Expires: 10 Hours / Cleared after order completion

  5. Cookie Name: regionRef. Typical content: Number which is assigned to a region, enables the postage system to know which area a customer is from. Expires: 10 Hours / Cleared after order completion

  6. Cookie Name:postageType Typical content: Will contain a reference number for upgraded postage options. Expires: 10 Hours / Cleared after order completion

  7. Cookie Name:accountLogin Typical content: 'true' if the user has logged in via the account system. Expires: 10 Hours / Cleared after order completion


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which are not under the control of this website. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site.

Last amended July 2020

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